LMSAT Malakiya Furniture Trading L.L.C
Trade License No. 122185 – Dubai, United Arab Emirates
TERMS OF SALE
At LMSAT Malakiya Furniture Trading L.L.C, we specialize in crafting and delivering luxurious, bespoke furniture packages designed to elevate your space. These Terms of Sale outline our policies regarding payments, delivery, returns, and exchanges. By placing an order, you agree to the following terms:

  1. Payment Policy
    1.1 Payment Structure
    • 50% Initial Deposit – Required at the time of order confirmation. This secures your design consultation, material procurement, and production scheduling.
    • 25% Pre-Shipment Payment – Due before shipment of your furniture. This ensuresquality control and finalproduction approval.
    • 25% Final Payment on Delivery – Due upon successful delivery and placement of the furniture in your space.
    1.2 Accepted Payment Methods
    We accept the following payment options:
    ✅ Bank Transfer
    ✅ Credit/Debit Cards
    ✅ Cash Payments (final installment only)
    ✅ Online Payment Gateway (if applicable)
    1.3 Important Notes
    • Orders will not proceed to production without the 50% upfront deposit.
    • The 25% pre-shipment payment must be completed before dispatch to avoid delays.
    • The final 25% must be settled upon delivery before installation and setup.
    • Custom furniture orders are non-refundable once production begins.
    • Late payments may result in delivery rescheduling and/or storage fees.
  1. Delivery Policy
    2.1 Order Confirmation & Timeline
    • Once the final order form is signed and the 50% deposit is received, production begins.
    • Production and international shipping require approximately 90 days from the confirmation date.
    • This timeline includes manufacturing, quality control, shipping, customs clearance, and final delivery.
    2.2 Delivery & Installation
    • Our professional team will coordinate a scheduled delivery and installation at your convenience.
    • Furniture will be placed and arranged as per the approved design plan.
    • Community permits:
    o A Wall Installation Permit (if wall paneling or fixed installations are required) – allow 1–2 weeks for approval.
    o A Move-In Permit for delivery & installation – must be requested in advance from your community management.
    2.3 Customer Responsibilities
    • Ensure the remaining 25% balance is paid before installation.
    • Provide access to the property on the agreed delivery date.
    • Submit required permits (Work Permit for wall paneling, Move-In Permit for furniture delivery).
    • Notify us at least 7 days in advance of any delivery rescheduling.
    2.4 Additional Notes
    • Cancellations are not accepted after production has started, as all pieces are custom-made.
    • If the customer is unavailable for delivery, additional storage or rescheduling fees may apply.
    • In case of damage during transit, issues will be resolved according to our Return & Warranty Policy.
  1. Return & Exchange Policy
    3.1 Return Eligibility
    • Returns are accepted only for defective or damaged items upon delivery.
    • Items must be unused, in original condition, and with all packaging intact.
    • Custom-made, bespoke, or special-order items cannot be returned or exchanged, except in cases of manufacturing defects.
    • Issues must be reported within 48 hours of delivery.
    3.2 Non-Returnable& Non-Refundable Items
    • Custom-made furniture or specially ordered pieces.
    • Used or assembled items.
    • Items showing misuse, alterations, or damage after delivery.
    3.3 Exchange Policy
    • If an item arrives damaged or defective, we will arrange a repair or replacement after inspection.
    • Exchanges must be requested within 48 hours of delivery.
    3.4 Refunds
    • Refunds are only issued if a replacement is not possible.
    • Approved refunds are processed to the original payment method within 14 business days.
    3.5 Delivery Issues & Claims
    • If an item is missing or incorrect, notify us within 48 hours of delivery.
    • Claims for damaged products require photos and a detailed description sent via email or WhatsApp.
  1. Custom & “Create Your Own Package” Orders
    • Custom furniture and Create Your Own Package orders are produced exclusively to the client’s specifications.
    • These orders are non-cancellable and non-refundable once production has started, except in cases of proven manufacturing defects.
    • Estimated production and delivery times may exceed 90 days, depending on selected materials, finishes, and supplier availability.
    • Malakiya’s design consultants will provide written confirmation of all specifications before production begins. It is the client’s responsibility to carefully review and approve these details.
    • Any changes requested after order confirmation may result in additional costs and extended lead times.

Contact Information
For any inquiries, returns, or delivery matters, please contact:
LMSAT Malakiya Furniture Trading L.L.C
Trade License No. 122185 – Dubai, UAE
📞 +971 58 612 8898
📧 info@malakiyainteriors.com

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